Cancellation & Refunds

At Prime Teams, we understand that circumstances may change. Our cancellation policy is designed to be fair and transparent for all our customers.

Digital Products & Services

For digital products and services:

• Cancellations can be requested within 14 days of purchase.
• Once a digital product has been downloaded or accessed, cancellation may not be possible.
• Service cancellations must be requested before work commences.

Refund Policy

We offer refunds under the following conditions:

• The product or service does not match the description provided.
• Technical issues prevent proper functionality.
• Cancellation is requested within the allowed timeframe.

Refund Process

To request a refund:

• Contact our support team with your order details.
• Provide a clear reason for the refund request.
• Allow 5–10 business days for processing.
• Refunds will be processed to the original payment method.

Non-Refundable Items

The following items are non-refundable:

• Customized or personalized products.
• Services that have already been completed.
• Digital products that have been fully delivered.

Contact Information

For cancellation or refund requests, please contact us at support@primeteams.ai